Shipping policy

1. Shipping Destinations

• We currently only ship domestically.

2. Shipping Methods

• We offer Standard Tracked Shipping, Express Tracked Shipping, and Standard Tracked with Signature shipping via Royal Mail.

3. Processing Time

• Orders are processed within 1-3 business days, excluding weekends and holidays.

4. Shipping Times

• Standard Tracked Shipping: 5-7 business days (UK).
  Express Tracked Shipping: 2-3 business days (UK).

5. Shipping Costs

• Express Tracked Shipping: £4.25
  Standard Tracked Shipping: £3.39
  Standard Tracked with Signature: £4.79

6. Tracking Information

• Once your order is shipped you will receive a tracking number to monitor your delivery.

7. Delays and Issues

• Please note that shipping times may be affected by delays due to customs, weather conditions, or carrier issues.

8. Incorrect Address Policy

• Please ensure your shipping address is correct at checkout. We cannot be held responsible for orders delivered to incorrect addresses provided by the customer.

9. Missing or Lost Packages

• If your package is missing or not delivered within the expected timeframe, please contact us at kylemid-eternalvases@hotmail.com. We will work with the shipping carrier to resolve the issue."

10. Returns and Exchanges (if applicable)

• Customers are responsible for return shipping fees unless the item is damaged or defective.